Wednesday, August 15th 2018

PhenFactor Privacy Policy

Refund Policy

Last Updated: 02/25/2014

Refund and Return requests happen, we understand unique situations may arise. In order to protect ourselves and other consumers, the following process is necessary to ensure protection of both parties.

To return a product for a refund you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the customer service department at 1-866-731-7319.

To ensure a refund is processed for you, the RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

  • • Any return request must be made within 30 Days of the original shipment date - NO EXCEPTIONS.
  • • Returns must be received by our return department no later than 12 days after an RMA number has been issued - NO EXCEPTIONS.
  • • We cannot process or refund packages marked "Return to Sender".
  • • Requests made over the phone without a valid RMA number will not be considered or granted.
  • • The cost of shipping will not be refunded.
  • • The cost of shipping for the return of the product(s) is the sole responsibility of the purchaser.
  • • Refunds will be issued to the same credit card that was charged when ordering the product.
  • • Due to health and safety reasons, only UNOPENED bottles with all safety seals still intact, will be accepted - NO EXCEPTIONS.

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Any returned item sent to https://www.phenfactor.com that cannot be confirmed by some type of delivery confirmation system may not be eligible for a refund.

-https://www.phenfactor.com

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